|
Fish! A Remarkable Way to Boost Morale and Improve Results |  | Authors: Stephen C. Lundin, Harry Paul, John Christensen
Creator: Ken Blanchard
Publisher: Hyperion
Category: Book
List Price: $19.99
Buy Used: $0.26
as of 11/22/2009 19:03 MST details
You Save: $19.73 (99%)
New (111) Used (390) Collectible (21) from $0.26
Seller: dcgoodwill
Rating:  239 reviews
Sales Rank: 3548
Media: Hardcover
Edition: 1
Pages: 112
Number Of Items: 1
Shipping Weight (lbs): 0.2
Dimensions (in): 8.3 x 5.6 x 0.6
ISBN: 0786866020
Dewey Decimal Number: 658.314
EAN: 9780786888825
ASIN: 0786866020
Publication Date: March 8, 2000
Availability: Usually ships in 1-2 business days
| |
| Features:
|
| Also Available In:
|
| Similar Items:
| |
| Editorial Reviews:
Amazon.com Review
Here's another management parable that draws its lesson from an unlikely source--this time it's the fun-loving fishmongers at Seattle's Pike Place Market. In Fish! the heroine, Mary Jane Ramirez, recently widowed and mother of two, is asked to engineer a turnaround of her company's troubled operations department, a group that authors Stephen Lundin, Harry Paul, and John Christensen describe as a "toxic energy dump." Most reasonable heads would cut their losses and move on. Why bother with this bunch of losers? But the authors don't make it so easy for Mary Jane. Instead, she's left to sort out this mess with the help of head fishmonger Lonnie. Based on a bestselling corporate education video, Fish! aims to help employees find their way to a fun and happy workplace. While some may find the story line and prescriptions--such as "Choose Your Attitude," "Make Their Day," and "Be Present"--downright corny, others will find a good dose of worthwhile motivational management techniques. If you loved Who Moved My Cheese? then you'll find much to like here. And don't worry about Mary Jane and kids. Fish! has a happy ending for everyone. --Harry C. Edwards
Product Description
Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Across the street from her office is Seattles very real Pike Place Fish Market, world famous and wildly successful thanks to its fun, bustling, joyful atmosphere and customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager learns how to energize those who report to her and effect an astonishing transformation in her workplace. Addressing todays work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to any sector of any organization, Fish! offers wisdom that is easy to grasp, instantly applicable, and profoundthe hallmarks of a true business classic. Based on a bestselling ChartHouse training video which has been adopted by corporations including Southwest Airlines, Sprint, and Nordstrom.
|
| Customer Reviews:
Showing reviews 1-5 of 239
 Choose Your Day! November 22, 2009
Brett Vanderwater (Atlanta)
Quick read and presents well the idea that work is play. Be present in the moment and choose your attitude.
Brett Vanderwater, MBA, CIA, CMA, CTP
 ok October 5, 2009
CALV (KY)
The shipping took forever! but that's expected. almost about everything i buy on here; the shipping takes long even if you expedite your shipping.
Fishing For Excellence in the Workplace October 1, 2009
Trevor J. Flannigan
0 out of 1 found this review helpful
The book of the week was Fish! by Stephen Lundin, Harry Paul, and John Christensen. It was brought to my attention by my Mom and I'm glad she told me about it. The book was a inspirational story with 4 very simple ideas that make worlds of a difference in the workplace!
The book is based around the story of a lady named Mary Jane. Mary Jane and her husband move to Seattle together with their two kids. Some time after moving to Seattle her husband passes away unexpectedly. This puts a lot of pressure on her personal life, as she is now a single mother and all financial burdens have been placed on her. She works at a First Guarantee and had developed the reputation as the "can-do" supervisor. Mary Jane was offered a promotion, but she was hesitant to take it because it was to supervise the third floor. The third floor of First Guarantee was a "toxic energy dump"- meaning that everyone there was a drain on moral, enthusiasm, and overall energy. Mary Jane took the position even with her hesitance because ultimately she needed the money to support her family now. Mary Jane struggled for a little while at this new position, she knew she needed to change the mentality of this department, but didn't know how. One day she took a different route on her lunch break and ended up at Pike's Fish Market. She couldn't believe how much energy was created at this fish market and how everyone seemed happy about what they were doing. She needed to create an atmosphere like that on the third floor at First Guarantee. She was noticed by one of the employees at Pike's named Lonnie. Lonnie helped talk her through her problem department and gave several suggestions on how to improve it. After field trips and many meetings the department was changed with these four ideas:
"Choose Your Attitude"- Everyone should realize that they can choose their mood every second of every day. When you go into work in the morning you can choose to be mad, sad, and upset, or you can choose to be happy, excited, and enthusiastic. When you choose one of the latter emotions, you become contagious and those emotions spread about the office or where ever you are like wild fire.
"Play"- Don't think about work being "work." Everything is what you make it and along with choosing your attitude, you can choose to be playful at work. Just have fun with what you are doing. Think of it as a playful challenge, you can create a challenge for yourself... become faster, more efficient, all around better. And don't think that you can't be playful and also be professional. Whoever said the two are mutually exclusive is completely wrong.
"Make Their Day"- This is a very important one! This is about making your customer's day. This is what will drive your customers to the next level and create an epidemic of a company. Compliment them, include them in jokes, and remember their names if you can. All of these things are what make people come back for more and also tell their friends. Several companies have created an empire by focusing on customer service... see what you can do!
"Be Present"- This means not just showing up, but really being there. If you are present then you are there to play with the customers, scan what is going on around you, and really interact with everyone around you. What happens too often is day-dreaming, boredom, just keeping the status quo. Being present is what gets you noticed... by recruiters, your boss, your professors... whatever the case might be... be present and get ahead!
The four tips in this book are relatively simple all you have to do is be conscious of them. It is very important not to let any environment you work in to become a "toxic energy dump." If you lead the people around you and make the changes outlined in this book, you'll make a name for yourself and really make people's lives better! I think this book is a great, easy read for anybody, but would be especially helpful for anyone that is or aspires to manage people. If you have any questions on the book don't hesitate to ask. I would be more than happy to help anyone that wants it.
[...]
interesting story September 22, 2009
Amy L. Wees (Sumter, SC USA)
1 out of 2 found this review helpful
I ordered this book for a business course and I ended up reading it cover to cover. The book is written as a story about a manager who is trying to improve her work place and she learns from strangers at the Pike Place Fish Market how to do that. The story is easy to relate to and actually motivated me to want to apply some of the tactics to my own work environment. It is an easy read and very informative and interesting at the same time. I highly recommend it!
 Great book! August 14, 2009
J. Quinteros (Maryland)
0 out of 1 found this review helpful
This is a great book for those who are not happy at their workplace, or for managers who want to coach their staff members.
Showing reviews 1-5 of 239
|
|
|
CERTAIN CONTENT THAT APPEARS ON THIS SITE COMES FROM AMAZON SERVICES LLC. THIS CONTENT IS PROVIDED ‘AS IS’ AND IS SUBJECT TO CHANGE OR REMOVAL AT ANY TIME. Working Dogs | |
